Terms and Conditions

Deliveries

  • For COD clients, orders will only be sent after receipt of payment from a Nigerian account into our Nigerian bank account.
  • Due to limited storage space, orders are to be collected from the branch within 5 days of arrival.
  • Nigerian orders leave Johannesburg every Monday, Wednesday and Thursday.
  • Amrod will not be held responsible should the above delivery times not be met, whether through fault of Amrod or the courier company.
  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.
  • Delivery from the South African branch to Nigerian branch will take place after 4 working days.

Sample Lending

  • Samples must be returned within 48 hours of borrowing from the Amrod Showroom.
  • A maximum of 7 samples can be lent out at any one time.
  • Clients cannot borrow additional samples with others overdue for return.
  • Samples must be returned in original condition and packaging.
  • Damage to any part of the samples will result in them not being accepted for return and will be invoiced to your account.
  • If samples are not returned within the time frame, they will be billed to the client’s account after which they cannot be returned and the clients account will be put on hold until payment is received.

Branding

Acceptable file formats:

  • Vector artwork is preferred (.CDR / .EPS / .AI / .PDF / .FH)
  • We accept PC format artwork only.

Tips to help you prepare your artwork:

  • All fonts must be converted to paths/curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Amrod cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • Please confirm that proof of payment has been received by your account manager. Amrod cannot take responsibility for missed deadlines if payment has not been confirmed with your account manager.
  • Automated reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your account manager directly to ensure that we have received all the relevant information.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork Fees:

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of ₦5400 ex VAT. This fee will accommodate 2 further changes to the layouts, whereafter any additional changes will be charged for at ₦2700 ex VAT per change.
  • Branding cancelled after layouts have been generated will be charged for at ₦2700 ex VAT per layout done.

General Terms and Conditions:

  • Once stock has been collected from Amrod, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 72hrs from collection at depot.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they get branded. Amrod cannot accept returns on incorrect items which have already been branded regardless of whether it’s Amrods fault or not.
  • Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • Please note that if your account remains inactive throughout a calendar year, we will have to put it on hold and you will need to undergo the registration process again.
  • Please refer to our website or ask your Account Manager for a list of exclusion items that we are not able to supply to this country.

Payment:

  • We do not accept cash or credit card payments at the branch for any orders since having cash on the premises is a security risk.
  • All payments to be made directly into our Nigerian bank account.
  • For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your account manager to confirm that they have received your proof of payment, once payment has been made.
  • Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
  • For orders over ₦560 000 we require a 50% deposit for COD clients in order to process an invoice.
  • Orders cannot be placed on hold once payment and order approval has been finalised.

Amrod Cancellation Policy

  • Written orders constitute a binding contract and are legally enforceable.
  • Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is ₦77 000 ex VAT or more
  • In the case of cancelled orders where layouts have been done, a layout fee of ₦2 700 ex VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your account manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Cancellation fees need to be paid before further orders will be processed.

Display Terms and Conditions:

  • Where skins are available for sale as stand-alone items, Amrod is able to refit skins onto Amrod-purchased hardware at our Johannesburg Head Office. Should a client request that Amrod refit skins, the return of hardware to Amrod Johannesburg Head Office will be for the client’s account. Once complete, Amrod will send the items to an Amrod branch, within South Africa, of the client’s choice. Alternatively, the items can remain at Amrod Johannesburg for client collection.
  • Refitting of skins by Amrod is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Amrod will not be able to refit skins.
  • If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Amrod cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
  • It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
  • Reskinning is specifically tailored to fit to Amrod display hardware. Amrod cannot be held responsible for any skins purchased to fit third party hardware.
  • All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
  • Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
  • Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.

Display repair policy:

  • Display hardware purchased from Amrod comes with a 3 year limited mechanical repair warranty.
  • The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
  • Display hardware that is under warranty and requires repair must be returned to Amrod Johannesburg at the clients own expense. All broken or damaged parts must be included.